1. We'll generally proceed orders within 24 hours once the payment is received.Above Delivery Date Is Only For Reference, Sometimes Will Be Delayed By Holidays, Festivals,Bad Weather, Customs, Etc.
2. The price is not including the Custom Duty,Remote Area Fee or other payable Fees from the courier.You need pay 30USD more if your address is Remote Area.
3. Service transit time is provided by the carrier and excludes weekends and holidays.Transit times may vary,particularly during the holiday season.
Shipping and return policy
1. Items will be checked and packaged well before we send them ,to make sure our clients received it in good condition.
2. We only ship to confirmed order.Your order address MUST MATCH your Shipping address.
3. If you have not received your parcel at the estimated delivery time,please contact us,we will track the shippment and replyn you soon.
4. We also offer express shipping like DHL, UPS, EMS etc, please feel free to contact us if you are urgently in need of it or the quantity is large.
5. We accept returns and refunds within 15 days after order completed, please contact us.
1. Please leave 5 star feedback if you're satisfied with our products and service, we will appreciate it (Item as Described 5 stars, Communication 5 stars, Shipping time 5-stars).
2. If the products you received was damaged or wrong styles, please don't leave any negative feedback first, kindly please contact us,we will deal with it and work out the best solutions, Your satisfaction is our motivation to do better.
We are proud to offer international shipping services that currently operate in over 200 countries and islands worldwide. Nothing means more to us than bringing our customers great value and service. We will continue to grow to meet the needs of all our customers, delivering a service beyond all expectation anywhere in the world.
How do you ship packages?
Packages from our warehouse in China will be shipped by ePacket or EMS depending on the weight and size of the product. Packages shipped from our US warehouse are shipped through USPS.
Do you ship worldwide?
Yes. We provide free shipping to over 200 countries around the world. However, there are some locations we are unable to ship to. If you happen to be located in one of those countries we will contact you.
What about customs?
We are not responsible for any custom fees once the items have shipped. By purchasing our products, you consent that one or more packages may be shipped to you and may get custom fees when they arrive to your country.
How long does shipping take?
Shipping time varies by location. These are our estimates:
*Estimated Shipping Time
10-30 Business days
10-30 Business days
Australia, New Zealand
10-30 Business days
Central & South America
15-30 Business days
10-20 Business days
15-45 Business days
*This doesn’t include our 2-5 day processing time.
Do you provide tracking information?
Yes, you will receive an email once your order ships that contains your tracking information. If you haven’t received tracking info within 5 days, please contact us.
My tracking says "no information available at the moment".
For some shipping companies, it takes 2-5 business days for the tracking information to update on the system. If your order was placed more than 5 business days ago and there is still no information on your tracking number, please contact us.
Will my items be sent in one package?
For logistical reasons, items in the same purchase will sometimes be sent in separate packages, even if you have specified combined shipping.
If you have any other questions, please contact us and we will do our best to help you out.
Refunds & returns policy
All orders can be cancelled until they are shipped. If your order has been paid and you need to make a change or cancel an order, you must contact us within 12 hours. Once the packaging and shipping process has started, it can no longer be cancelled.
Your satisfaction is our #1 priority. Therefore, you can request a refund or reshipment for ordered products if:
You do not receive them within the guaranteed time (45 days not including 2-5 day processing)
You receive the wrong item
You do not want the product you have received (but you must return the item at your expense and the item must be unused)
We do not issue the refund if:
Your order does not arrive due to factors within your control (e.g. providing the wrong shipping address)
Your order does not arrive due to exceptional circumstances outside our control (e.g. not cleared by customs, delayed by a natural disaster)